With RBI giving the Video KYC procedure its approval last year, the banks and other financial institutions also started incorporating this advanced verification procedure so, that they can get the customers on board without having to go through any hassles. Unlike the old KYC verification process where getting physical verification done was mandatory, here there is absolutely no need for that as the entire verification of both identity and residence gets done on a video platform virtually and that too in real-time. Ensuring that the entire process gets the customers onboard in no time.
However, the digital onboarding process that takes place now ensures that the customers can get verified quickly and start accessing the banking services faster. The customers need to be onboarded in a hassle-free way and minus the glitches, and smoother the process the better impression the customers have regarding the institutes they are doing business with.
So, while conducting the procedure the institutes need to make sure that they are aware of the expectations the customers have and take steps accordingly to ensure that the Video KYC for Banks is done keeping those criteria in mind.
- The customers should never feel they are being limited in terms of options available to them. So, the financial institutes need to ensure they provide multiple options on the digital platform. The banks or, the other financial institutes must allow the customers to use multiple platforms starting from their websites to their mobile apps and have a seamless experience while doing so. The flexibility would immediately put the customer at ease.
- Using the Video KYC India procedure, the financial institutes are now onboarding customers, the procedure is new, so the customers might have a question and especially after the procedure they would want they queries to be answered properly, make sure that you have the facts ready at hand so, that they do not have to repeat their questions, When you provide them with satisfactory answers they will see you as a credible source of information.
- The first impression is the last impression, always keep that in mind, so while offering a digital service you need to ensure that you are offering a seamless experience to your customers. While navigating your website and your mobile, they should not have any technical issues. The same goes for the video KYC procedure, hiring the best Video KYC vendors could help you enhance the experience.
Making the journey simpler and smoother for the customers will ultimately create a favorable impression and that would encourage the customers to come back to you over and over again.
