The year that was 2020, would always go down in the history as the infamous year the pandemic reared its head and brought life to a standstill. The good thing about the year was the fact that the world fought harder and harder to come up with solutions to stay functional during the lockdown phase and took the digital road ahead. The introduction of the Video KYC India came as such a big relief and the banks along with other financial institutes were able to onboard the customers using the Video kyc procedure.
Going Digital with the One stop Video KYC Solution
The video KYC procedure is now changing the entire financial landscape and it is even reaching beyond that, as more and more organizations are now grasping the potential of the Video based KYC identification. After the RBI approving the procedure for the banking sector, the rest followed suit with other regulatory bodies permitting the procedure so that the country can move on.
Despite the enthusiasm, there remain certain challenges that need to be addressed, even though these are a bit sporadic. Let’s take a look-
- One of the issues that crop up is regarding the technical part and this is something that is hard to deny. Not all customers are tech-savvy and they do not feel too confident undergoing a session that takes place virtually.
- People need to understand that when the live image of the person is captured, the area needs to be well-lit.
- Another problem is that people sometimes do not keep the documents ready before the start of the session and it leads to confusion.
- Another problem could be the network issue, as the entire procedure takes place virtually, a patchy connection can cause a problem, however, if the right vendor is approached then Video KYC at low bandwith can become possible.
These above-mentioned issues could be resolved with the help of the right Video KYC vendors. They can help solve every single issue. By offering pre-session guidance for the customer and also tackling issues like poor connection and low lighting issues, Video KYC will certainly win our hearts.
Video KYC is here to stay and collaborating with the best Video KYC solution providers can help organizations enjoy a smooth customer onboarding experience.
